Shipping Policy:
First Feather delivers your order with premium quality packaging within the time. We usually take 4-7 days to deliver your order Pan India & only 48 hours in Delhi NCR region.
In case you wish to Return or Exchange your order, or some items in your order (PAN India):
The first feather wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within 10 days after delivery of the order.
You can connect with us via CALL on 8800298939 or via email on info@thefirstfeather.com with your concern. Please note that in case the return is not due to an error on our part, the buyer will be liable to pay due charges for return logistics. In the event of a return, we request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.
In case you wish to Return or Exchange your order, or some items in your order (International Orders):
First feather wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within ten days after delivery of the order.
You can connect with us via CALL on 8800298939 or via email on info@thefirstfeather.com with your concern. We will be happy to assist you in placing a return request. Please note that in case the return is not due to an error on our part, the buyer will be liable to pay due charges (including postage, custom/ import duty and other such charges) for return logistics. In the event of a return, we request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.
The refund process for your order will be initiated once the return/exchange has been delivered to our warehouse. Your refund will be processed within 10-15 business days of return acceptance email confirmation through same mode.
In the event of a Return or Exchange please ensure to use the following contact information to ensure the return is received smoothly.
Name: The First Feather
Address: B-148, sector 63, Noida, 201301, Uttar Pradesh, India
Contact: 8800298939
Disclaimer : In case you are sending us a return from an international destination, please ensure you double check the name, address and pin code for easy custom clearance.
In case you decide to cancel or modify your order, or some items in the order (PAN India):
We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team so that they can accommodate your request and make the necessary changes to your order.
Exceptions to Request:
We cannot accommodate cancellations/modifications if the order has already been dispatched from our warehouse
In case of modification, the requested product in place of the ordered product is available
In case of customization orders, the same is not already in process
Please note that order modification is independent of the fact that you may have bought the product during a promotion.
In case you wish to cancel or modify your order, or some items in the order (International Orders):
We request you to please connect with our Customer Support Team so that they can accommodate your request and make the necessary changes to your order.
In case of pre-paid orders, the excess amount that you paid will be refunded to you in the form of Credit to your The First Feather Wallet which you can use for your future purchases.
Exception to Request:
You cannot cancel or modify your order once the shipment has been dispatched from our warehouse.
Cancellation Policy:
We believe in a ‘No Questions Asked’ Policy where the cancellation depends simply on whether the order has been shipped from our warehouse or not.
In case the order has not been shipped, our Customer Support team can assist you in cancelling your order, or some items of the order.
In case the order has been shipped and you wish to cancel the order, please let our customer support team know so they can put your request on record. In case the product is already out for delivery, all you have to do is reject the package and ask the delivery personnel to return the package to us. Once we receive the package, your refund will be processed.
Exceptions to Request:
You cannot cancel any item that has been customized on your request.
First Feather reserves the right to cancel any order in case the products face quality issues, or in case of any unforeseen reason. You will be informed by our team if this happens.
All First Feather products are made from 100% GOTS-certified organic cotton, free from harmful chemicals and pesticides. This certification ensures that our materials meet strict environmental and social criteria, promoting a cleaner, safer world for all.
We operate with a zero-waste philosophy, carefully minimizing excess materials and reducing our environmental impact. From manufacturing to packaging, each step is thoughtfully designed to prevent waste and promote reuse.
We prioritize ethical sourcing, working with suppliers who ensure safe, fair working conditions and respect for all employees. Our supply chain reflects our values, promoting transparency and responsibility from farm to finished product.
As a cruelty-free brand, we are committed to creating high-quality products without any animal-derived materials or animal testing. This dedication ensures that our practices are as kind to animals as they are to our customers.
We use recyclable and biodegradable packaging, reducing waste and minimizing our environmental footprint. Each product is delivered in thoughtful, eco-conscious packaging designed to be reused or responsibly discarded.
By blending ethical production, sustainable materials, and environmental responsibility, First Feather sets a new standard in sustainable baby care. We are continuously seeking ways to further reduce our carbon footprint, support local communities, and create a positive impact for generations to come.
